Click on the "my account" icon at the top right of our website. Then, simply go to the "No account? Create one" option and follow the instructions.

You also have the option to create an account when placing an order, at the time of entering your personal information.uton to change this text. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.

Save time on your next order: your personal information (such as your name and address) is saved and will be automatically filled in when you place an order. You will also more easily find your order history and details, as well as your credit notes and discount vouchers.

If you already have an account, simply click on the "my account" icon, located at the top right of our website. Then enter your login details.

Log in to your account and click on your name, in the top right corner of our website. You can then edit your information, including your password, by clicking on the "Information" tab.

If you wish to delete your account, please contact our Customer Service

Click on the "my account" icon located at the top right of our website. Then, simply go to the "No account? Create one" option and follow the instructions.

You also have the option to create an account when placing an order, at the time of entering your personal information.

Save time on your next order: your personal information (such as your name and address) is saved and therefore automatically filled in when you place an order. You will also more easily find your order history and details, as well as your credits and discount vouchers.

If you already have an account, simply click on the "my account" icon, located at the top right of our website. Then enter your credentials.

Click on "My account" at the top right of our website, then on "Forgot password?". Once you have entered the email address associated with your account, an email will be sent to you, allowing you to reset your password.

By subscribing to our newsletters, you will receive emails about Casa Lopez news.

Go to the bottom of our website, where you will find a white box in which you should enter your email address. Click on "subscribe"; that's it!

All subscriptions are free and do not commit you to anything; you can change your mind at any time.

If you no longer wish to receive our newsletters, you can unsubscribe by clicking on the "unsubscribe from this list" button at the bottom of any newsletter you receive.

If you wish to contact us, please reach out to our Customer Service. Our team will be happy to assist you.

You can contact our Customer Service, who will do their best to meet your needs.

If you have just placed an order, please wait a few minutes and refresh your inbox, the confirmation may take a few moments to reach you. Also, remember to check your spam folder in case the email has landed there by mistake.

If you still can't find your confirmation, please contact our Customer Service.

If an item is out of stock, you will see a "Notify me when this product is available" button in its description. By selecting this option, you will receive a notification when the product is back in stock.

You can pay for your online purchase by credit card or debit card: CB, VISA, MasterCard. PayPal payments are also possible.

Yes, thanks to the Oney credit payment solution, you can pay for your purchases in 3 or 4 installments, easily and securely.

For all professional pricing inquiries, please contact our Customer Service.

For any wholesale inquiries, please contact our Customer Service.

Parcels are generally dispatched within 2 working days via DPD or UPS with a tracking number, or by a private carrier for any oversized product.

Delivery times are generally indicated in the description of each item. please contact our Customer Service. Our team will be happy to assist you.

Once your order has been shipped, you will receive an email with a link that will allow you to track your package. You should receive this message 3-4 days after your purchase.

If not, you can contact customer service for more visibility on the estimated delivery date: Customer Service.

Shipping fees include order preparation and packaging costs, as well as postage. Preparation costs are fixed, while shipping costs vary depending on the total volumetric weight of the package.

We always do our best to offer competitive rates, but as a small business, we are subject to higher delivery costs due to our low volume.

In-store pickup is not yet available. We are doing our best to make it available soon.

If you notice that the package is damaged upon receipt, please make written reservations on the delivery note and give it to the delivery person when you receive the order. Please then take a photo of the document as proof and send it to us within 48 hours at Customer Service.

If the delivered items are damaged, not in conformity with your order, or if your order is incomplete, please contact our Customer Service. We will do our best to resolve the issue.

We accept returns of an item in its original condition for a full product refund if it does not meet your expectations.

In this case, please contact our Customer Service within 14 days of receipt, stating your order number and the item concerned. The shipping costs for the return and the insurance costs are at the buyer's expense.

Returns or exchanges are processed within 48 hours of the product's return, provided it is received in good condition and is intact.

Our products mainly come from Europe (Portugal, Spain, Italy, Belgium, and France). Some of our textile products are manufactured in India.

French in spirit due to its delicate elegance, positioned at the crossroads of European cultures thanks to borrowed influences, CASA LOPEZ represents subtle sophistication without ostentation.

During a trip to Spain, the choice of a traditional Hispanic motif – a bird nestled within intertwined foliage – inspired Pierre Sauvage, the head of the brand. He reinterpreted this design, which became the emblem of CASA LOPEZ, in a green and blue version (his favorite colors, if ever there were any) to adorn rugs, plates, dishes, and candle holders, before mixing with stripes on fabric panels and offering new branches along the way.

Following this initial creative burst, a myriad of new ideas sprang into Pierre Sauvage's mind, which he regularly transformed into reality.

Taking advantage of his professional and personal travels to source ceramists and basket weavers, ironworkers and marble workers, he built an entire universe around the rug, envisioning pleated cotton lampshades during a stay in India, and hand-painted tableware in Lisbon – all "love at first sight" items tested at home before being presented in the store.

Please refer to the link in each rug product sheet for care instructions for the specific rug.

To order a custom rug,contact us. Our teams will be able to advise you and find a rug that suits you in terms of size, material, color, and pattern.

Our furniture is made to order.

Rattan furniture has a manufacturing lead time of 8 months. Wooden side tables and bedside tables are available in your choice of colors, made to order, with a lead time of approximately 2 months.

For any other inquiries, please contact us.

As our ceramics are hand-painted by our artisans, each item is different. This is what makes them beautiful and original. Each piece is unique!

To preserve the quality of our crockery, we do not recommend using it in the microwave.

Our tableware items are dishwasher safe. However, we recommend using a gentle cycle to avoid damaging them.

For a harmonious look, we recommend choosing a lampshade whose base is wider than the widest part of the lamp base.

For our Pedro lamp bases, we recommend choosing a lampshade measuring 17x40x23cm. They will also pair well with a 30x40x28cm lampshade. These recommendations also apply to the Oiseaux lamp base.

Our Palma and Faro lamp bases will look great with a 30x40x28cm lampshade. If you prefer a less imposing look, you can also choose the 17x40x23 lampshade.

Finally, for our Asturias lamp bases, we recommend a 14x30x19cm or 14x25x15cm lampshade, for a bedside lamp for example.

Yes, our Pedro, Oiseaux, Palma, Faro, and Asturias lamp bases are electrified with a European-style plug.

Our Braided Reed lamp bases, wall lights, and chandeliers are electrified with an American-style plug.

If you wish to purchase our lighting fixtures without electrification, please specify this in the comments when making your online purchase or by email to Customer Service.