Click on the "My Account" icon located in the top right corner of our website. Then, simply go to the "No account? Create one" option and follow the instructions.

You also have the option to create an account when you place your order, at the time of entering your personal information. (Edit to change this text.) Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.

Save time on your next order: your personal information (such as your name and address) is saved and therefore automatically filled in when you place your order. You'll also easily find your order history and details, as well as your credits and discount vouchers.

If you already have an account, simply click on the "my account" icon, located in the top right corner of our website. Then enter your login details.

Log in to your account and then click on your name in the top right corner of our website. You can then edit your information, including your password, by clicking on the "information" tab.

If you wish to delete your account, please contact our Customer Service.

Click on the "My Account" icon located in the top right corner of our website. Then, simply go to the "No account? Create one" option and follow the instructions.

You also have the option to create an account when you place your order, at the time of entering your personal information.

Save time on your next order: your personal information (such as your name and address) is saved and therefore automatically filled in when you place your order. You'll also easily find your order history and details, as well as your credits and discount vouchers.

If you already have an account, simply click on the "my account" icon, located in the top right corner of our website. Then enter your login details.

Click on "My Account" in the top right corner of our website, then on "Forgot your password?". Once you have entered the email address associated with your account, an email will be sent to you, allowing you to reset your password.

By subscribing to our newsletters, you will receive emails about Casa Lopez news.

Scroll to the bottom of our website; you'll find a white box where you need to enter your email address. Click "subscribe"; that's it!

Registration is free and does not commit you to anything; you can change your mind at any time.

If you no longer wish to receive our newsletters, you can unsubscribe by clicking the "unsubscribe from this list" button, located at the bottom of any newsletter you receive.

If you wish to contact us, please get in touch with our Customer Service . Our team will be happy to assist you.

You can contact our Customer Service , who will do their best to meet your needs.

If you have just placed an order, please wait a few minutes and refresh your email inbox, as the confirmation may take a few moments to arrive. Also, please check your spam folder to ensure the email hasn't been mistakenly filtered there.

If you still cannot find your confirmation, please contact our Customer Service .

If a product is out of stock, you will see a "Notify me when this product is available" button in its description. By selecting this option, you will receive a notification when the product is back in stock.

You can pay for your online purchase by credit or debit card: CB, VISA, MasterCard. PayPal payments are also possible.

Yes, thanks to the Oney credit payment solution, you can pay for your purchases in 3 or 4 installments, easily and securely.

For all professional pricing inquiries, please contact our Customer Service .

For all wholesale inquiries, please contact our Customer Service .

Parcels are generally shipped within 2 working days via DPD or UPS with a tracking number, otherwise by a private carrier for any oversized product.

Delivery times are usually indicated in the description of each item. For any questions, please contact our Customer Service . Our team will be happy to assist you.

Once your order has been shipped, you will receive an email with a tracking link. You should receive this message 3-4 days after your purchase.

If this is not the case, you can contact customer service to get more visibility on the estimated delivery date: Customer Service .

Shipping costs include order preparation and packaging fees, as well as postage. Preparation fees are fixed, while shipping costs vary depending on the total volumetric weight of the package.

We always do our best to offer you competitive rates, but, being a small company, we are subject to higher delivery costs due to our low volume.

The in-store pickup option is not yet available. We are doing our best to make it available soon.

If you notice that the package is damaged upon receipt, please make a written note of this on the delivery slip and give it to the delivery driver at the time of delivery. Then, please take a photo of the document as proof and send it to Customer Service within 48 hours.

If the delivered items are damaged, do not match your order, or if your order is incomplete, please contact our Customer Service . We will do our best to resolve the issue.

We accept the return of an item in its original condition, with a full refund of the product, if it does not meet your expectations.

In this case, please contact our Customer Service within 14 days of receipt, indicating your order number and the item in question. Return shipping costs and insurance fees are the responsibility of the buyer.

Returns or exchanges are processed within 48 hours of the product being returned, provided that the product is received in good condition and undamaged.

Our products mainly come from Europe (Portugal, Spain, Italy, Belgium and France). Some of our textile products are made in India.

With a French spirit through its delicate elegance, placed at the crossroads of European cultures thanks to borrowed influences, CASA LOPEZ represents subtlety without ostentation.

During a stay in Spain, the choice of the traditional Hispanic motif – the bird nestled in the interlacing foliage – inspired Pierre Sauvage, head of the brand. He revisited this design, which became the emblem of CASA LOPEZ, in a green and blue version (his favorite colors, if ever there were any), which adorned rugs, plates, dishes, candle containers, and later blended with stripes on lengths of fabric, offering up new floral patterns along the way.

Following this initial creative burst, a myriad of new ideas sprang into Pierre Sauvage's head, which he transformed at a regular pace into reality.

Taking advantage of his business and personal travels to source ceramicists and basket makers, ironworkers and marble workers, he built a whole universe around the rug, imagining pleated cotton lampshades during a stay in India, hand-painted tableware in Lisbon, all favorites tested at home before being presented in the shop.

Please refer to the link in each carpet product sheet for care instructions for the carpet in question.

To order a custom-made rug, please contact us . Our team will be happy to advise you and find the perfect rug for your needs, in terms of size, material, color, and pattern.

Our furniture is made to order.

Rattan furniture has an 8-month manufacturing lead time. Wooden side tables and nightstands are available in your choice of colors upon request, with a lead time of approximately 2 months.

For any other requests, please contact us .

Because our ceramics are hand-painted by our artisans, each piece is unique. This is what makes them beautiful and original. Every piece is one of a kind!

To preserve the quality of our tableware, we advise against putting it in the microwave.

Our tableware is dishwasher safe. However, we recommend using a gentle cycle to avoid damaging it.

For a harmonious match, we recommend choosing a lampshade whose base is larger than the widest part of the lamp base.

For our Pedro lamp bases, we recommend choosing a lampshade measuring 17x40x23cm. They also work well with a 30x40x28cm lampshade. These recommendations also apply to the Oiseaux lamp base.

Our Palma and Faro lamp bases pair perfectly with a 30x40x28cm lampshade. If you prefer something less imposing, you can also choose a 17x40x23cm lampshade.

Finally, for our Asturias lamp bases we recommend a lampshade in 14x30x19cm or 14x25x15cm for a bedside lamp for example.

Yes, our Pedro, Oiseaux, Palma, Faro and Asturias lamp bases are electrified with a European type plug.

Our lamp bases, wall lights and chandeliers made of woven reed are electrified with an American-style plug.

If you wish to purchase our lighting fixtures without electrification, simply specify this in the comments at the time of your online purchase or by email to Customer Service .